Organizational Vital Signs (OVS) provides EQ Performance Metrics for an entire enterprise or segment, with a focus on measuring organizational climate. The OVS evaluates key drivers of performance that contribute to climate, as well as critical outcomes that are specific to the organization level of analysis
This framework is intended as a starting point for a consultant to help clients gain the most value from the tool.
In a typical OVS implementation, the assessment will be part of a larger scope of work promoting organizational improvement and transformation.
The overall project might fall into three phases:
Design the project and administer the OVS to collect and report the data.
Deliver an intervention, such as an organizational change process.
Review the results with the client, perhaps repeating the OVS to measure progress.
These can be described using the three phases of the Six Seconds Change MAP:
Engage | Activate | Reflect |
|---|---|---|
Gaining commitment to a plan | Moving into action | Review & plan next round |
Use the OVS to assess the needs and gain buy-in for action | Use a mix of consulting, facilitation & coaching to build & practice new skills | Re-assess with OVS to measure ROI; clarify lessons-learned and plan next steps |
Within that Engage: The OVS Process
There are many effective ways to use the tool. Depending on the client’s goals and resources, the consultant will define a scope of work to optimally meet the needs.
The actual implementation of the OVS can be broken into three steps:
Planning/Customization
Implementation/Delivery
Debrief/Presentation
This Engage segment can be broken into sub-steps based on the Six Seconds Change MAP:
Engage | Activate | Reflect |
|---|---|---|
Gaining commitment to a plan | Moving into action | Review & plan next round |
Socialize the idea of OVS, decide on customizations, who will participate, timeline, etc | Launch the survey, collect data, extend if needed | Debrief the results, make a plan, communicate back to the stakeholders |
See additional pages in this section of the Knowledge Base for instructions on these steps